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On the other hand, if there’s signal available and you still can’t send / receive text messages after the reset, you should contact your service provider as the phone may need to be re-provisioned or maybe there’s an issue with the SIM card or your account. When the phone is properly provisioned, it can connect to your provider’s network and gets both SMS and MMS services. Curbside options vary by location. Without a decent signal reception, it is almost impossible to send and/or receive text messages. Please share your ZIP Code to find a nearby Best Buy location , our Samsung representative, wants to know about you so they can assist you better. With just a few simple instructions, it will help you identify your phone’s problem and help you solve it. It is important to keep the phone away from anything that can heat it up. When the device logo screen displays, release only the Power key. In these cases, the user may connect to the Samsung’s online customer help center through the app. This wikiHow will show you how to enable VoLTE on a Samsung… 1. No Android device is perfect. Once the app is installed, you can follow these steps to diagnose your phone’s problem: Open the application. It means it happened to other types of smartphone before, so there is a good list of solutions to try when you are dealing with the same issue with Samsung Galaxy J3 Luna Pro. If you don’t know what is causing this problem on your phone and you want to know the problem yourself, Samsung’s official Diagnostics app is just the thing you need. This can be due to excessive application use. If your headphone works on other devices but not your phone, the audio terminal of your phone might be the problem. If a mass of pixels near the area of impact on the device remain black the LCD pixels are likely dead. You have to choose one area to troubleshoot. This site uses cookies to enhance your web site experience. There are multiple WIFI sources, but your phone just won’t connect. See our privacy policy here. Find warranty information for all your Samsung products here. In the example below, the phone has a Bluetooth connectivity problem because Bluetooth is not turned on; the screen also shows the path to the right Settings screen. Enjoy a personal setup session, cracked screens repaired for $29, an extended warranty and coverage for accidental damage and mechanical breakdowns.*. With that being said, here are the things you can do to troubleshoot your device. Free standard shipping, exclusive offers and financing options. Samsung Galaxy S4 – The best phone in the world? June 11 Reply, I used to be able to talk and access the net . One of the best things about it is that it is absolutely free. https://www.ifixit.com/Wiki/Samsung_Galaxy_J3_Luna_Pro_Troubleshooting Email as a contact option was discontinued as of April 3rd, 2019. Text the keyword you like to 611611 Δ. Samsung J7 Internet issues. always check the battery's condition first before attempting to replace the screen. Using Samsung’s official Diagnostics app is very easy. When the phone becomes unresponsive due to this problem, then you need to take the battery out and then press and hold the Power key for 1 minute before turning it back on. If the device continues to overheat, the battery may be defective. So, try to boot your device in safe mode: If your phone is still not getting decent signal after booting up in safe mode, then it’s time you did the master reset. This site uses Akismet to reduce spam. Or, maybe if you have a Galaxy S II, you might be experiencing issues with Bluetooth connections. 1We Come To You phone repairs and UPS Pickup are based on appointment and location availability. If you’ve already gone through most of the basic troubleshooting steps, then it’s time to look at a few things about your phone that might be the problem.The Samsung Galaxy … Before assuming any technical problems, check if Airplane mode is accidentally turned on. Try these troubleshooting actions to eliminate the cause of the issue in the first place and get it fix right away so you can start using your phone once again. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset. Watch and learn how to get the most out of your Samsung products! Samsung’s official Diagnostics app can help you diagnose your phone’s problem right away because the app has device-specific troubleshooting tools, as well as in-app support for firmware updates. Troubleshooting Galaxy J3 that can’t send / receive SMS Your phone must be connected to your service provider’s cellular network to be able to send and receive SMS or text messages. The Samsung Diagnostics tool can be a big help to you if you are an owner of a Samsung-made Android device. An overworked battery can produce lots of heat, which is the main cause for overheating. After you choose to diagnose the problem, the app will then ask you what the nature of your problem is. If you want to receive this information on a different phone number, click here to enter that number. Always start by making sure that there is enough power on the battery. Remember, your provider can provider better help if the problem is with the network, your account or with the SIM card. The phone will restart a little longer than usual and the reset is finished. Text messaging is among the basic services any mobile phone can do. The process will bring the phone back to its default settings but it will also delete all your files and data so make sure you back them up before anything else. You just have to follow the onscreen instructions when the app runs. Broken LCD Display. Fast, easy checkout with Shop Samsung App. What do you think of Samsung’s idea to provide a free troubleshooting app for its Android devices? In one way or another, and at some point, your Android device will run into problems. Turn on the phone once it is charged completely. … YWL-US LCD for Samsung Galaxy J327 LCD J3 Prime 2017 j327W J327V J327T J327P Display Touch Screen for Samsung J3 Emerge j3 Luna Pro Display Assembly Replacement(Black) $26.99 $ 26 . While holding both, press and hold the Power key. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Signal reception is everything as far as text messaging is concerned. In this post, I will tackle issues reported by some Galaxy J3 owners wherein their units cannot send text messages, picture messages or anything similar. Gadget Review, Troubleshooting and Tutorial, How to Hard Reset / Factory Reset Samsung Galaxy Luna, How to Fix Samsung Galaxy Luna that Won’t Charge. If your phone dies faster than anticipated, you may be using numerous applications that are using excess energy. When the battery is out, press Power button for a minute to release any trapped electricity on the capacitor and also to refresh phone memory.

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